Victor Solutions Sugar CRM SMS POLICY

Version 1.0 Effective Date: January 1, 2025
Note: This Policy is for Sugar CRM SMS Only - This does not supersede Victor Solutions Privacy Policy available here.

At Victor Solutions, we value your privacy and make every effort to respect your wishes and personal information. In line with this commitment, we have established the following policy for the use of our SMS service. Please read it carefully to understand how we collect, use, and manage your phone numbers.

COLLECTION OF PHONE NUMBERS

We collect your phone numbers only when you voluntarily provide them to us, for example, during transactions, inquiries, or when you sign up for our informational messages. You can opt in to receive these SMS messages using a special link shared by your case manager.

USE OF PHONE NUMBERS FOR SMS

Your phone numbers are primarily used to provide you with personalized services and updates. SMS messaging charges may be applied by your carrier. We will only share your phone number with our SMS provider, subject to their privacy policy. We use Telnyx to send all SMS communications to users who have opted in. Please view Telnyx's privacy policy here https://telnyx.com/privacy-policy with information on how they use user information.

OPTING OUT OF SMS MESSAGES

If at any time you wish to stop receiving SMS from us, you can opt out by texting STOP to opt-out.
Please note that the opt-out process may take up to 10 business days to become effective. During this period, you may still receive some messages from us.

PRIVACY OF PHONE NUMBERS

Once you have opted out, we will not send you any more SMS messages, nor will we sell or transfer your phone number to another party.

CHANGES TO THIS POLICY

We may periodically update this policy. We will notify you about significant changes in the way we treat your information by placing a prominent notice on our site.
We thank you for your understanding and cooperation. If you have any questions or concerns about this policy, please feel free to contact us at office@victorsolves.com.